Privacy Policy
Effective Date: August 2025
Introduction
At Crozen Knots, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- • Name, email address, and phone number
- • Billing and shipping addresses
- • Payment information (processed securely by Razorpay)
- • Account credentials and preferences
- • Communication preferences and feedback
- • Custom order specifications and requirements
Automatically Collected Information
When you visit our website, we automatically collect:
- • IP address and browser information
- • Device type and operating system
- • Pages visited and time spent on site
- • Referring website and search terms
- • Cookies and similar tracking technologies
- • Location data (with your permission)
Third-Party Information
We may receive information from:
- • Social media platforms (when you connect accounts)
- • Payment processors and financial institutions
- • Shipping and logistics partners
- • Marketing and analytics service providers
- • Customer review and feedback platforms
How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle payments and billing
- • Arrange shipping and delivery
Customer Service
- • Respond to inquiries and support requests
- • Resolve disputes and issues
- • Provide product information
- • Handle returns and exchanges
Marketing & Communication
- • Send promotional emails and newsletters
- • Notify about new products and offers
- • Conduct surveys and gather feedback
- • Personalize your shopping experience
Website Improvement
- • Analyze website usage and performance
- • Improve user experience and functionality
- • Prevent fraud and ensure security
- • Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our business:
- • Payment Processors: Razorpay for secure payment processing
- • Shipping Partners: Courier services for order delivery
- • Email Services: For sending transactional and marketing emails
- • Analytics Providers: Google Analytics for website performance
- • Cloud Storage: Secure hosting and data storage services
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal processes or government requests
- • Protect our rights, property, or safety
- • Prevent fraud or illegal activities
- • Enforce our terms and conditions
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure server infrastructure
- • Regular security audits and updates
- • Firewall and intrusion detection systems
Administrative Safeguards
- • Limited access to personal information
- • Employee training on data protection
- • Regular backup and recovery procedures
- • Incident response and breach notification
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.
Essential Cookies
Required for basic website functionality, shopping cart, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Cookie Control: You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Receive your data in a portable format
Opt-out
Unsubscribe from marketing communications
Restriction
Limit how we process your information
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Account Information: Retained while your account is active plus 3 years after closure
Order History: Retained for 7 years for tax and legal compliance
Marketing Data: Retained until you unsubscribe or request deletion
Website Analytics: Anonymized data retained for 26 months
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: sales@crozenknots.in
Phone: +91 9904171008
WhatsApp: +91 9904171008
Response Time: Within 48 hours
Mailing Address
Crozen Knots Privacy Department
345, Burhani Society, Station Road
Dahod - 389151
India
This Privacy Policy was last updated on August 2025.
Version 2.0 - Enhanced for GDPR and Indian data protection compliance