Terms and Conditions

Effective Date: August 2025

Introduction

Welcome to Crozen Knots. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.

Definitions

  • "Company" refers to Crozen Knots
  • "User" refers to any individual accessing our website
  • "Products" refers to handcrafted items sold through our platform
  • "Services" refers to all services provided by Crozen Knots
  • "Website" refers to crozenknots.com and all associated pages

Use of Website

Permitted Use

  • Browse and purchase products for personal or commercial use
  • Create an account to track orders and manage preferences
  • Contact us for customer support or inquiries
  • Share product information on social media platforms

Prohibited Use

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Upload malicious content or viruses
  • Reproduce, duplicate, or copy any part of our website without permission
  • Use automated systems to access our website

Products and Orders

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, as our products are handcrafted, slight variations in color, size, and design may occur. Such variations are not considered defects.

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. In case of cancellation, full refund will be processed.

Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice. We offer free shipping on all orders across India.

Payment Terms

  • • Payment must be made in full at the time of order placement
  • • We only accept prepaid orders - Cash on Delivery (COD) is not available
  • • We accept major credit cards, debit cards, UPI, and net banking
  • • All payments are processed securely through Razorpay
  • • For bulk orders, 50% advance payment may be required
  • • Failed payments will result in order cancellation

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Crozen Knots and is protected by copyright and other intellectual property laws.

Product designs and patterns are original creations of Crozen Knots. Unauthorized reproduction or distribution of our designs is strictly prohibited.

User Accounts

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Important: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.

Limitation of Liability

Crozen Knots shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the specific product or service.

We are not responsible for delays or failures in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the new terms.

Termination

We may terminate or suspend your access to our website immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the website will cease immediately.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: sales@crozenknots.in

Phone: +91 9904171008

WhatsApp: +91 9904171008

Address: 345, Burhani Society, Station Road, Dahod - 389151, India

Business Hours: Monday to Saturday, 10 AM to 7 PM

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

These Terms and Conditions were last updated on August 2025.